Terms of service

This website is operated by Little Hello Studio. Throughout the site, the terms “we”, “us” and “our” refer to Little Hello Studio. Little Hello Studio offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

Payment: Little Hello Studio will dispatch your order when your payment has been cleared.

Shipping & Timings: We aim to have standard orders with you within 2 weeks (10 business days) once payment for your order has cleared. This may be longer during busy or peak periods. Little Hello Studio is not responsible for postage delays that occur after your order has left our care.

Our Wood Products: Given that wood is a natural product, grains, knots, blemishes, features & natural variation in colour and appearance will occur. These variations are part of wood’s natural beauty and are what make each piece one of a kind. These are not considered faults with our wood products.

Colour: As with any kind of printing - colours on your screen may look different to the actual product. The ways colours appear on screen vary from device to device and will depend on your screen settings, brightness etc. Little Hello Studio represents all of our products on screen to the best of our ability.

Damage in transit: We package items carefully and with extensive experience about what works and what doesn’t. Sometimes extra packaging may be used to ensure your pieces arrive with you perfectly. In the rare event a piece is damaged in transit please notify us within 14 days of receiving and we will arrange a replacement urgently for you.

Delays in transit: We make it our responsibility to ensure your order has left our care to reach you within 10 business days as per our delivery provider’s instructions. We are always cautious and aim to despatch prior to these deadlines where possible. Provided that we have fulfilled this obligation, Little Hello Studio is not responsible for items that do not reach you in time for a specific day, event or occasion. Freight delays do not constitute grounds for credit, refund or exchanges.

Privacy Policy: We recognise that your privacy is very important to you and that you have a right to control your personal information. We know that you care how information about you is used and shared and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting our web site you are accepting the practices described in this Privacy Notice.

Gathering your personal information: The information we learn from customers helps us personalise and continually improve your shopping experience with us. We record the following information:

Information You Give Us: We receive and store any information you enter on our web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our site, and communicating with you.

Other information: We receive and store certain types of information whenever you interact with us. For example, like many web sites, we may use “cookies,” to track your purchases and when you are logged onto our site. If you have cookies switched on you may not be able to purchase from this site.

Email Communications: To help us make emails more useful and interesting, we may receive a confirmation when you open email from us if your computer supports such capabilities. We will not collect any personal information about you except when you knowingly provide it. We know that providing personal information is an act of trust and we take this seriously. Under no circumstances will your personal information be used for any other purpose than intended.

Security: We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL).